COVID-19 is a pandemic that has hit businesses in every single sector and area hard. The security guard industry that had been immune to such situations in the past is facing its share of challenges financially. Thus, forcing the security guard companies to change their ways of managing the workforce and the way security services are delivered to better serve the clients and changed security needs. Here’s a list of a few challenges and ways GSG can help you over them.
Increased Number Of No Shows
Security guards not showing up for the shift is a situation no security guard company can have control over. This may cause even the confirmed shifts to be vacant shifts and payment cuts from clients paying on an hourly basis.
GSG scheduler gives an overview of all the security guards available and time off requests for you to be able to fill in last-minute requirements quickly. Guards also have the flexibility to swap shifts with other security guards using GSG Mobile App. This way they can avoid no-show due to unforeseen emergencies.
Effective Guard Replacement
After no show, the greatest challenge security guard companies will face is replacing their sick security guards or who didn’t show up with someone who has the same skills, capabilities, as well as training. Despite the similarities in the core basics, you simply can’t replace a guard with experience in a completely different market sector.
To ensure service continuity that will be expected by all your clients and will further contribute to their retention, you will need a guard tour system like GSG. Its skill set scheduling feature will enable you to quickly find a replacement for the guards to be scheduled seamlessly & immediately while also ensuring no guard is swamped with extra shifts.
On-Site Guard Supervision
If your company preferred on-site supervision, this might not be the case anymore. The pandemic has pushed security managers to supervise the on-site workforce remotely, maybe even from home.
Using the GSG guard tour system, your supervisors can proactively not only manage security guards on different client sites but also minimize their own risk of contracting the virus. The supervisors can schedule guards, update shifts, track guards on-site with GPS tracking, communicate directly with guards using messenger, monitor guard hours, attendance, receive reports, and relay instructions using post orders right from the Live Dashboard.
Change In Demand Of Services
Throughout the world, the pandemic has caused a lot of companies to temporarily close down offices, which have forced their employees to work from home. This has caused fluctuating security demands. While some businesses are downscaling to just one or two guards on shift, others may only require only random patrols on site.